Shipping policy
Order Processing Time
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout based on your order total. We offer the following shipping tiers:
- Light Shipping: For smaller orders
- Standard Shipping: For most orders
- Heavy Shipping: For larger orders
- Oversize Shipping: For oversized items
Delivery time: 3-7 business days depending on your location and order size.
Please note that delivery delays can occasionally occur.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
The Furry Friend Supply Store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
The Furry Friend Supply Store is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the U.S.
Contact Us
If you have any questions about this Shipping Policy, please contact us at rcwdigitalsolutions55@gmail.com.